⬩Refund, Return & Exchange Policy – Roxy Belts
At Roxy Belts, we take our customers’ trust very seriously and always aim to maintain transparency. We strive to provide high-quality products that meet or even exceed your expectations, but it is also important for us to clearly explain the exact scope and functioning of our Refund, Return, and Exchange policy.
We politely request you to read this entire section carefully, even if it seems a bit long, because by placing an order with Roxy Belts, you confirm that you have understood and accepted all the terms and conditions.
⬩ Refund Policy
All payments made are strictly non-refundable. This rule applies in every situation without any exception. Whether you have purchased online or offline, through digital transfer, cash, or any mode, once the amount is received, a refund is not possible.
We emphasize this point repeatedly because many customers assume that if they change their mind or if the product does not personally appeal to them (like color differences due to screen, design preference, etc.), they can get a refund. This assumption is incorrect. Roxy Belts does not provide refunds.
Even if the order has been dispatched and is in transit, there is no scope for a refund. Simple rule: No Refund.
⬩ Return Policy
Along with refunds, our Return policy is also strict. This means you cannot return the delivered product to us, whether you like it or not.
This policy is not harsh, but ensures operational clarity. Every product undergoes multiple quality checks. The product you receive is exactly what you selected. After delivery, the ownership of the product is transferred to you, and it cannot be returned.
By placing an order, you agree: No Return under any condition.
⬩Exchange Policy
Refunds and returns are not allowed, but exchange is possible only in the case of manufacturing defects.
⬩ Rules for exchange:
The defect must be genuine and manufacturing-related, not due to misuse or wear & tear.
The customer must provide clear photo/video proof of the defect within 24–48 hours.
After verification by our team, if the defect is confirmed, the product with the manufacturing defect will be eligible for exchange.
Exchange does not mean a refund. You will either get the same product replaced (subject to availability) or can select a product of equivalent value.
Simple principle: No Refund. No Return. Only Exchange for manufacturing defects.
⬩ Order Cancellation
Once you place an order and make the payment, the order cannot be canceled, and the payment is non-refundable. Cancellation is also not allowed after the order has been dispatched.
Please check carefully before placing your order because once the order is dispatched and payment is made, cancellation or refund will not be possible.
⬩ Customized Products & Discounted Items
Products customized for you (special size, design modifications, engraving, tailor-made) are non-cancellable, non-refundable, and non-returnable.
Sale, promotion, or discount items fall under the same policy. Exchange is only possible in the case of verified manufacturing defects.
⬩ Shipping & Delivery Disclaimer
Roxy Belts shall not be held responsible for any delays caused by courier services, natural calamities, strikes, or other unforeseen circumstances. Delivery timelines are provided only as estimates and are not guaranteed.
If the customer wishes, they may choose their own preferred transport or courier service. We will deliver the goods to the courier/transport company specified by the customer and provide the copy of the consignment note (bilty) either via WhatsApp or through the courier, as instructed.
However, in case of theft or damage to the goods during transportation, Roxy Belts will not be liable. In such cases, the customer will be solely responsible for raising a claim with the transport company or bearing the loss themselves. Roxy Belts shall not provide any form of compensation for such incidents. Our responsibility is strictly limited to handing over the consignment note (bilty).
Once an order is placed, you will normally receive your delivery within 7 to 10 days. However, this timeline may vary depending on the shipping partner, delivery location, and the quantity of the order. In case your order exceeds 300 pieces, additional time may be required, and our team will proactively contact you to inform you about the revised schedule. Once the goods have been dispatched from our side, any further delay shall be the responsibility of the respective shipping/transport partner, and customers are requested to coordinate with them directly.
Please note that in certain circumstances—such as unavailability of raw materials, unavoidable manufacturing issues, strikes, or natural calamities—the delivery timeline may be extended. In such cases, we will make every effort to keep our customers informed in a timely manner. We remain committed to providing you with the highest quality products and reliable service at all times.
⬩Shipping Charges
All shipping charges shall be the responsibility of the customer. Once the order is confirmed, the exact shipping cost (as determined by the courier or transport service) will be clearly communicated to the customer before the delivery process begins.
The customer must settle these charges either along with the order, before delivery, or at the time of receiving the goods. Roxy Belts will not cover or pay any shipping costs under any circumstances.
If the customer wishes to select their own preferred courier or transport service, then all discussions regarding charges must be handled directly between the customer and the chosen courier/transport provider, and the customer shall make the payment directly to them.
⬩ Why This Policy Exists
This policy may seem strict, but it protects both the customer and the business. By removing refund and return options, we keep pricing fair, operations smooth, and quality consistent.
⬩ Customer Support
For any concerns, clarifications, or exchange requests (in the case of manufacturing defects), you can contact us via the official communication channels provided on our website. Our team will assist you during working hours, but strictly within the limits of this policy.
Support email info@roxybelts.com
Support contact number +91 9911661029
⬩ Policy Updates
Roxy Belts reserves the right to update, modify, or amend this policy and the website content at any time without prior notice. Customers are advised to review the policy periodically before placing an order.
Privacy Policy – Roxy Belts
Introduction
At Roxy Belts, we give the utmost importance to the privacy of our customers. This Privacy Policy explains how we collect, use, protect, and disclose your personal information, in compliance with applicable Indian commercial laws. By accessing or using our website, you confirm that you have read, understood, and accepted this policy.
1. Information We Collect
When you use our website, place an order, or register, we may collect the following information:
Full Name
Email Address
Phone Number
Billing & Shipping Address
Company Name (if applicable)
2. Purpose of Collection & Usage
We use your personal information strictly for legitimate business purposes, including:
Processing and delivering your orders,
Customer communication (queries, support, order updates),
Maintaining transaction records,
Legal and regulatory compliance,
Service improvements and fraud prevention.
3. Data Security
Roxy Belts implements appropriate technical and organizational safeguards to ensure that your personal data is protected against unauthorized access, misuse, alteration, or destruction. However, internet-based transmissions cannot be guaranteed to be 100% secure, and users acknowledge this risk.
4. Sharing of Information
Your personal details are kept strictly confidential. We never sell, rent, or misuse your data. Information may only be shared in the following cases:
With trusted service providers (such as courier/delivery partners) to fulfill your order,
When required by law enforcement authorities or regulatory bodies.
5. User Rights
As a customer, you have the following rights:
The right to access and update your personal information,
The right to request deletion of your data (subject to legal obligations),
The right to object to the use of your data.
To exercise these rights, you may contact us through our official communication channels provided on the website.
6. Policy Amendments
Roxy Belts reserves the right to update, amend, or modify this Privacy Policy at any time without prior notice. The latest version will always be available on our website, and customers are encouraged to review the policy regularly.
7. Legal Jurisdiction
This Privacy Policy is governed by Indian commercial laws. In the event of any dispute, jurisdiction will be strictly limited to the local courts of Delhi, where our business is registered. No proceedings shall be initiated in courts outside Delhi.
8. Contact Us
If you have any concerns, complaints, or requests for clarification regarding this Privacy Policy, you may contact us through the official communication channels provided on our website.
Legal Disclaimer
This policy has been drafted in accordance with Indian Commercial Law. By placing an order, you confirm that you have fully understood and accepted all the terms and conditions.
In case of any dispute, only the local courts in Delhi (where the business is registered) shall have jurisdiction. No courts outside Delhi will entertain or adjudicate on this matter.
